[Udemy 100% Free]-Build a Contact Center using Amazon Connect - 100% Free Udemy Discount Coupons For Online Courses

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Tuesday, October 1, 2019

[Udemy 100% Free]-Build a Contact Center using Amazon Connect

[Udemy 100% Free]-Build a Contact Center using Amazon Connect
Description

This course will teach you how to build a contact center based on Amazon's Connect Contact Center Platform as a Service (PaaS). Amazon Connect provides a very easy to use graphical interface to set up the solution in mere minutes. The course focuses on setting up a small contact center environment to meet the needs of a small business.

You will learn the following:
- How to acquire a toll free number of a direct inward dial (DID) telephone number
- How to set up your Interactive Voice Response (IVR) menu
- Set up hours of operation
- Route calls based on the option selected during IVR menu
- Transfer calls to internal and external parties from the IVR menu
- Set up music on hold for callers
- and much more .....

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